It is because of our concern for the highest quality of our heaters, technological regime and a hundred per cent quality control (all heating elements from a given lot are controlled) that the number of complaints lodged regarding our products is very small.

Under the consumer law, any complaint must be lodged in a place where a product was purchased. A complaint, then, means informing a seller about any faults in order to exercise this right. Such notification should be made orally and in writing. If a seller is not able to investigate a complaint forthwith, they should accept a complaint in writing.

A complaint should include the following:

1.A valid guarantee certificate appropriately filled in
2.A date of lodging a complaint
3.A date and place of purchase
4.A date of fault detection
5.Fault description
6.A request to have a complaint investigated
7.Deadline for a complaint if a consumer agrees to have a statutory deadline (14 days) prolonged