FAQ

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Multiphase or single-phase heaters may be terminated with clamps directly connected to the heating element, or with electrical cords terminated with clamps. In each case, the connection to the power supply must be executed by a trained installer who has the current qualifications of the Association of Polish Electrical Engineers (SEP) or an equivalent in a given country and appropriate knowledge in the field of electrics. Before installation, it is imperative to make sure that the source of electricity is turned off. 

Connection diagram of a three-phase product with a thermostat - delta connection 

Connection diagram of a three-phase product with a thermostat - star connection 

Connection diagram of a three-phase product without a thermostat - star connection 

Connection diagram of a single-phase double product

Connection diagram of a single-phase product with a thermostat 

Connection diagram of a single-phase product without a thermostat 

Boiler and modular heaters are equipped with thermostats with STB protection (German: Sicherheitstemperaturbegrenzer), i.e. a non-self-returning thermal fuse.
The fuse will work after exceeding a certain temperature and the heater will stop heating. In such a case, disconnect the heater from the power supply, remove the knob or plug by levering it gently, and then press the fuse button located next to the thermostat axis with a thin screwdriver. If you hear a click, the STB has been pressed. If no click is heard, please contact our technical department.

Not all our products have a gasket in the form of an o-ring as standard.
The solid installer is equipped with Teflon tape or tow (carded yarn) with a thread sealing paste.
The previously mentioned materials can also be purchased in almost any installation store.

The warranty period is specified in the warranty card attached to each product. 

Under this guarantee, the manufacturer shall repair a faulty heater, in particular the manufacturer shall:

a) repair any defects caused by the fault of the manufacturer
b) replace a faulty heater with a defect-free heater, should the repair be impossible or, if, in the manufacturer's opinion, the cost of the repair shall exceed the cost of the replacement

The repair period shall be14 days from the date of notiyfing the manufacturer of a defect and delivering a faulty heater to the manufacturer. In well-grounded cases, the repair period may be prolonged to a period necessary for fulfilling the duties herunder.

The guarantee shall cover only these defects which are caused by the fault of the manufacturer.

The guarantee shall not cover the following faults and defects caused by:

a) mechanical damage, consequences of chemical agents,
b) caused by non-compliance with point 6 of the warranty card,
c) caused by the use, transport, storage, storage or cleaning of the heater that is not in accordance with the operating instructions,
d) resulting from using the heater not in accordance with generally accepted principles of using electric heating elements,
e) caused by contamination of the heater with scaling or scaling with chemicals not intended for this purpose,
f) resulting from the operation of the heater in environments other than water, e.g. acid, oil, air, etc.

The purchaser shall lose their rights hereunder in the event of:

a) making any repairs or alterations to a heater on their own
b) the manufacturer's detecting any interference in any part of a heater, e.g. tearing off a handle, cutting off a plug etc.
c) disturbing, damaging or removing serial numbers or any other marks identyfing a heater
d) losing guarantee certificate

a) A heater shall be delivered in order to be repaired in a complete set together with this document confirmed by the seller.
b) In the event of finding a heater submitted for repair free from defects and in good technical order, or if a defect found is not subject to guarantee, a purchaser may be charged with the service and materials cost as stipulated in the manufacturer's price list.